FAQ

How do I expedite the testing?

You can download the Hair Cutting Directions Follow the directions on the form. Put your hair sample into a small envelope or plastic bag and then place it into a envelope with the completed forms and mail it to us. This will save you the time of waiting to receive a sampling kit from us.

If you want to download the forms but pay online, go to our online store, place your order and in the comment section let us know you are mailing us the hair sample and paperwork.

Clients outside the USA – Can only order the Basic, Toxic, Extended or Platinum (if you want the Complete email us – additional s/h charges apply for that product only). You need to download the paperwork and mail us your order / hair and the results will be “emailed” to you.

What elements do you test for?

The Toxic Elements tests for 31 elements.

The Extended Analysis tests for 39 elements.

When will I receive my hair results?

Basic and Complete emailed to you within 5-7 days and mailed to you witnin 14 days from the time the lab receives the sample.

Toxic and Extended: emailed to you within 10 days and mailed to you within 2 1/2 weeks from the time the lab receives the sample.

Platinum – mailed to you within 3 1/2 weeks – 4 from the time the lab receives the sample . Outside the USA emailed only.

How do I know if I am sending enough hair?

It is better to send too much than too little. We’ll need at least .025 grams of hair. This is approximately one tablespoon full of hair. A simple scale is included with our kits to help you weight out the correct amount.

My hair is colored or permed, will the test still work?

Yes, but wait 15 hair washings and 6 weeks to take the test. Or you may choose to send us pubic hair for the Basic or the Complete analysis. Please note that the Platinum accomodates hair from the head only. Just mark on the form which type of hair you are sending us.

Will the protocol get rid of my pain?

Most of our clients have found their symptoms to be greatly reduced or eliminated. This is because we continue to work with our clients even after the testing is completed.

How does toxic metals affect children with ADD or ADHD?

They can cause nervous system distress and can prevent essential nutrients from being absorbed.

[spoiler title="How often should I get a hair analysis?

We recommend testing every 6 months to see how you are progressing and if your protocol should be updated.

What do I get for my money?

The Basic Package includes your lab results with reference ranges and information on all 20 minerals tested.

The Complete Package includes everything in the Basic plus a 25 page analysis about the results, your diet and supplement suggestions put together by our lab.

The Extended and Toxic Packages include what every elevated or low item can cause in the body, results are reviewed by our practitioner personally and she writes up supplement and nutritional protocols based on the results.

The Platinum Package includes a guidebook on what elevated or low items may indicate, results are reviewed by our practitioner personally and she writes up supplement and nutritional protocols based on the results.

Are your tests accurate?

Yes. Our lab has over 30 years experience in performing Hair Analysis. We have access to a tremendous database of results and protocol to draw upon. This, together with our own professional experience gives you the assurance of getting the most accurate results and protocols available.

If I have questions about the results, who do I contact?

Our preferred wethod of contact is via email at alanepndsupport@gmail.com.

Our toll free office phone number is 866-307-2495.

Why do I need to fill out the questionnaire?

Our practitioner needs the information about you and your health concerns to write an accurate protocol. This is also helpful should you decide to upgrade from the Basic to the Complete.

Is all of my information kept and held confidentially?

Yes. Your information is secured and can only be released with your authorization.

Can you diagnose with a hair analysis?

No. Hair Analysis cannot be used to diagnosis any medical condition. It is best used to identify toxins that have accumulated in the body's tissues, and to identify nutrient deficiencies. If a diagnosis is needed, the hair analysis results can be used to direct you to the testing needed to get a diagnosis.

Should I wash my hair before the test?

Yes, but do not use hair spray or styling products prior to taking a sample.

What is your refund policy?

Prior to ship: Full refund if order canceled prior to being shipped.

After ship, less than 30 days old: You will need to return the test kit with a Return Authorization Code [RAC]. No returns are accepted without an RAC. After return is accepted back, you will receive a refund less 10% or $25.00 [usd] whichever amount is less, for shipping, handling and restocking fees. Additional shipping fee may apply. Please contact us via email for an RAC.

Over 30 days old: Special arrangement will need to be made for refund. Please contact us via email.

Over 60 days old: No refund. However, we make every attempt to apply credit to another test. Please contact us via email. Thank you.